Privacy Policy
This Privacy Policy applies to the ITBE website, online store, mobile experiences, and official marketplace listings (collectively, the “Services”). By using the Services, you agree to the practices described here.
1) Who We Are & How to Contact Us
Controller/Operator: ITBE Club LLC trading as "ITBE", “Itbe” or "Itbe Club."
Privacy contact: hello@itbeclub.com
2) Scope
This Privacy Policy explains what personal information we collect, how we use and share it, and your choices.
3) Personal Information We Collect
Information you provide
- Identifiers and contact details (name, email, phone, billing/shipping address).
- Account credentials (passwords stored using industry-standard hashing).
- Order details (products, preferences, gift messages).
- User-generated content (reviews, support messages).
- Marketing preferences (email/SMS opt-ins).
Information collected automatically
- Device and usage data (IP address, device identifiers, browser type, pages viewed, referring/exit pages, timestamps).
- Approximate geolocation based on IP.
- Cookies, pixels, SDKs, and similar technologies (see Cookies, Analytics & Ads).
Information from third parties
- E-commerce and payment platforms (e.g., Shopify, Shop Pay, Stripe, PayPal) provide order/payment status. We do not store full payment card numbers.
- Advertising partners (e.g., Google, Meta, TikTok) provide ad performance/attribution data.
- Logistics partners (carriers, fulfillment centers) provide delivery status.
Sensitive data
We do not intentionally collect sensitive personal data unless you choose to provide it (e.g., skincare concerns in a support request). Please avoid sharing medical history or other sensitive data you do not want processed.
4) How We Use Personal Information
- Provide, personalize, and improve the Services and products.
- Process and fulfill orders, returns, exchanges, and customer support.
- Send transactional messages (order confirmations, shipping updates) and, with your consent or as permitted by law, marketing messages (email/SMS).
- Prevent, detect, and investigate fraud, abuse, and security incidents.
- Comply with legal obligations and enforce our Terms.
5) Legal Bases for Processing
We rely on one or more of the following: performance of a contract (fulfilling your order), legitimate interests (e.g., improving Services, preventing fraud), consent (e.g., marketing cookies/SMS where required), and legal obligations.
7) International Transfers
We and many of our providers are located in countries (e.g., the U.S.) that may not offer the same data protection level as your home jurisdiction. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
8) Retention
- Orders and financial records: typically 5 years (or longer if required by law).
- Marketing data: until you withdraw consent or object.
- Website logs: typically 12–24 months.
9) Your Rights & Choices
To exercise rights, contact hello@itbeclub.com. We may verify your request and, where allowed, act via an authorized agent.
Marketing choices
- Email: unsubscribe via the link in each message.
- SMS: reply STOP to cancel and HELP for help. Message/data rates may apply.
- Interest-based ads: use your browser/device settings and industry opt-outs
- Global Privacy Control (GPC): where required, we treat GPC signals as a request to opt-out of sale/sharing or targeted advertising for that browser.
11) Children’s Privacy
The Services are not directed to children under 13 (or older age as required by local law). We do not knowingly collect personal information from children. If you believe a child has provided data, contact us to request deletion.
12) Security
We use administrative, technical, and physical safeguards appropriate to the nature of the data. No system is 100% secure.
13) Automated Decision-Making
We may use limited automated processing (e.g., fraud screening). You may request information about such processing and, where required by law, human review.
14) “Notice at Collection”
We collect the categories of personal information listed in Sections 3–4 for the purposes described in Sections 4–6. We retain data as described in Section 8. We do not sell personal information for money; some data sharing for ads may be considered a “sale/share.”
To opt out, use Do Not Sell or Share My Personal Information or email hello@itbeclub.com.
15) Financial Incentives (if offered)
If we offer discounts or loyalty programs in exchange for personal information (e.g., email sign-up), we will describe the program terms and how to opt in/out on the sign-up page. We value personal information based on the expenses related to the incentive.
16) Changes to This Policy
We may update this Policy. When we do, we will revise the “Effective date” and, if changes are material, provide additional notice.
17) Contact Us
ITBE Club LLC(“ITBE”)
Email: hello@itbeclub.com
